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Online booking
Online sales show 'no availability'. What should I do?
Don't worry! Contact us—there’s likely a suitable solution waiting for you. We’re here to help you organise your stay with complete peace of mind.
My child’s age is not matching the course selected online. What sould I do?
We calculate your child’s age as of the first day of the course, not the date of your booking. This message may seem confusing, but there is no error. If needed, please choose a course appropriate for their age at the start of the holidays. Our team is here to assist you if you have any doubts.
Club Piou Piou is fully booked online. What should I do?
Please come directly to our offices upon arrival, and we will explore the options available for you together.
Reservations by email are not possible.
For your course
Do I need to buy a ski pass?
Yes, a ski pass is required for everyone, both children and adults, except for those in Club Piou Piou.
For children under 5 years old, the ski pass is free and can be collected at the lift ticket office with proof of age. It allows access to at least the Cable Car or Gondola to reach the Piou Piou Club.
No, the esf does not provide ski or snowboard equipment.
To get equipped, please visit one of the many rental shops available in the resort or village.
For off-piste lessons, safety equipment (avalanche transceiver, backpack) is provided, subject to availability.
For Handiski lessons, the sit-ski is supplied.
We recommend checking your equipment needs in advance to make the most of your lessons!
Children aged 3-5
Why is it essential to provide your child's correct date of birth?
It ensures your child is placed in a group suited to their age and skill level, promoting smooth learning and optimal safety during lessons.
Can we watch our little ones during lessons?
Although well-intentioned, your presence might distract your child and hold back their motivation to progress and enjoy the experience with new friends.To follow their progress, we recommend speaking with the instructor at the end of the session for a personalised update!
Should we pack a snack?
Yes, we recommend slipping a small snack into their pocket — a cereal bar is perfect for a quick energy boost!
Children aged 6-12
Morning, afternoon, or full-day lessons: how to choose?
You know your children best, so be careful not to ask too much of them. Choose lesson times that suit your child's needs. If your little one still takes naps or finds it hard to wake up early, opt for a schedule that respects their natural rhythm. A well-rested child learns better and enjoys their time on the slopes even more!
I have two children — can they share the same instructor in a private lesson?
Yes, your children can share the same private lesson, provided their skill levels and physical abilities are similar.If not, the instructor will adapt the session to the lower level to ensure balanced and effective learning.
What is the Top Glisse course?
A unique experience designed for progress in a small group and the best possible conditions. During school holidays, enjoy a lesson limited to 8 participants, scheduled from 12:30 to 2:30. Avoid the crowds, ski on ideal snow, and improve your skills in a friendly, exclusive atmosphere.
What happens if the minimum number of participants is not reached outside school holidays or on weekends?
Group lessons require a minimum of 5 participants. Outside school holidays or on weekends, if there are fewer registrations:
3 or 4 participants: the lesson is shortened to 1 hour 30 minutes per day.
2 participants: the lesson lasts 1 hour per day.
1 participant: the lesson is cancelled and refunded.
What happens if the minimum number of participants is not reached?
For lessons with a shared instructor, a minimum of 2 participants is required, with a maximum of 4 (±1 student). If only one person is registered, the lesson will be invoiced at the Private Lesson – 1 Person rate, or an alternative solution will be offered by the office.
Snow and Mountains
Is the equipment included in the service?
No, the equipment specific to your discipline is not included in the service. However, safety equipment (avalanche transceiver, shovel, probe) is provided by the esf.
Does the weather affect the lesson?
This service depends on weather and snow conditions.The lesson will only take place if conditions are suitable.