Frequently Asked Questions
Online sales show 'no availability'. What should I do?
Don't worry! Contact us—there’s likely a suitable solution waiting for you. We’re here to help you organise your stay with complete peace of mind.
My child’s age is not matching the course selected online. What sould I do?
We calculate your child’s age as of the first day of the course, not the date of your booking. This message may seem confusing, but there is no error. If needed, please choose a course appropriate for their age at the start of the holidays. Our team is here to assist you if you have any doubts.
Club Piou Piou is fully booked online. What should I do?
- Please come directly to our offices upon arrival, and we will explore the options available for you together.
- Reservations by email are not possible.
Why is it essential to provide your child's correct date of birth?
It ensures your child is placed in a group suited to their age and skill level, promoting smooth learning and optimal safety during lessons.